Privacy notice

This notice explains how Move Well Physiotherapy collects, uses, accesses, stores and retains the personal and health information you provide through this website.

What we collect

• Account details: your name, email address, password (stored only as a secure hash, never in plain text) and optional profile picture.
• Contact and personal details: date of birth, home address, phone number and emergency contact details.
• Health information: recovery diary entries (pain level, range of motion, exercises completed and symptoms), appointment details and treatment notes recorded by your physiotherapist.
• Messages: the details and message you submit through the contact form.

Why we collect it

We use this information to create and manage your account, book and manage appointments, provide and monitor your physiotherapy care, contact you or your emergency contact when needed, and respond to your enquiries. We do not sell your information or use it for advertising.

Who can access it

• You can view and update your own account and contact details, and view your own diary entries.
• Physiotherapists can access the contact details, appointments and treatment notes of patients they are assigned to or treat.
• Clinic administrators can access account and contact details and diary entries to manage patients, appointments and care.

We only disclose your information to others when you agree, or when we are required or permitted to by law.

How we store and protect it

Your information is stored in our secured systems. Access requires a login and is limited by role, and passwords are never stored in plain text.

How long we keep it

We keep your information while you are a patient of the clinic and for as long as we are required to keep health records by law. When it is no longer needed, it is securely deleted or de-identified.

Your choices

You can ask to access or correct your information at any time. Some fields, such as your contact details, are needed to provide care; if you choose not to provide them we may be unable to book or manage your appointments. To make a request or raise a privacy concern, please contact the clinic.